Portsmouth launches enhanced texting platform to inform families about surgery updates

Portsmouth and Derry, NH - Portsmouth Regional Hospital and Parkland Medical Center have launched a new enhanced communication tool for the families of patients having surgery. Using a revolutionary HCA Healthcare text service, families of patients are able to get status updates regarding their loved ones throughout the surgical process.

This enhanced service, known as InfORmer, has been developed by HCA Healthcare for its hospitals to offer to surgical patients. With limited access for families to be in hospitals given the COVID-19 pandemic, Portsmouth Regional Hospital and Parkland Medical Center, believe that this service will help alleviate much of the concern people have when their loved ones are having surgery.

Thomas Wold, MD, Chief Medical Officer of Portsmouth Regional Hospital and Martin Johns, MD, Chief Medical Officer of Parkland Medical Center, stated the following:

“Whenever a patient is in surgery, their families want to know what the status of their loved one throughout the process. We feel that this communication tool helps tremendously to keep families connected with their loved ones and the medical team treating them.”

This secure texting service is simple for families to use and only requires a mobile device. In addition, hospital staff at Portsmouth Regional Hospital and Parkland Medical Center are available to assist family members with this service.