Press Ganey patient experience awards for mental health services earned by Portsmouth Regional Hospital
Portsmouth, NH ) — Portsmouth Regional Hospital, part of HCA Healthcare, has been named a 2024 Human Experience (HX) Pinnacle of Excellence Award® winner and a 2024 Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. These prestigious awards recognize Portsmouth Regional Hospital for ranking in the top 5 percent of healthcare providers nationwide in delivering an outstanding patient experience in outpatient behavioral health. Press Ganey issues these awards as part of their annual ranking of the best hospitals and health systems in the country based on patient experience.
The Pinnacle of Excellence Award honors top performers in each category based on their performance on specific survey measures over a three-year period, from April 2021 to March 2024. The award considers performance on key global survey measures including Likelihood to Recommend, Overall Rating and Teamwork, by averaging the scores across the designated questions on the Press Ganey survey.
The Guardian of Excellence Award is given to organizations that have achieved the 95th percentile or higher for patient experience, employee or physician engagement, or clinical quality performance. Winning this award means that an organization is among the top 5 percent of hospitals in the nation in one of these key areas.
“Portsmouth Regional Hospital is committed to providing high-quality, compassionate behavioral healthcare to all who come through our doors, and these awards from Press Ganey underscore that commitment,” said Dr. Brian Sanders, chief medical officer of Portsmouth Regional Hospital. “We have worked hard to reduce wait times in our emergency room, particularly for those in a mental health crisis, to help them receive the behavioral and medical care they need as soon as possible. Additionally, we have added outpatient mental health services throughout the HCA Healthcare market in New Hampshire and will continue to build on this progress to best address the needs of our patients and the communities we serve.”
Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.
“We extend our congratulations to Portsmouth Regional Hospital, which on a daily basis reinforces our belief in the transformative power of patient-centered care, positive employee experiences, and effective clinical outcomes,” said Patrick T. Ryan, CEO and chairman at Press Ganey. “We look forward to working together in the future to help them continue to provide exceptional healthcare experiences.”