Emergency room in Portsmouth
When you need emergency care, you want to know you are getting the best care as quickly as possible. Portsmouth Regional Hospital's ER is prepared to handle any medical emergency you have, any time of day. We make each visit as quick and comfortable as possible, and we offer a FastTrack ER for less serious illnesses and injuries.
If you or someone you know is experiencing an emergency, call 911.
Our top priority is making sure you get the care you need quickly and that we provide it with the compassion and comfort you expect. Our ER offers:
- 24/7 full-service emergency care
- Intensive care services
- Pediatric-ready ER
- Level II Trauma Center
- Joint Commission Certified Primary Stroke Center
- Certified Chest Pain Center
- Complimentary valet parking
- Free Wi-Fi
When to choose the ER or primary care
You need the right care at the right place. Sometimes it's hard to know if you should seek emergency care, urgent care or schedule an appointment with your primary care provider.
You can use our guide below to help you make that decision. Our nurses can also help you determine whether you should come to the ER or wait for your doctor's office to open.
To learn whether your symptoms require an ER visit, our nurses are available 24/7. Call (888) 421-1080.
Visit our website or text 'ER' to 32222 to find out the HCA ER wait times closest to you (message and data rates may apply).
Coming to the ER
Not sure when to go the ER? Portsmouth Regional Hospital's ER has tips on symptoms to look for that can help you decide. Our guide will help you understand what to expect when you get there.
You should come to the ER if you are experiencing:
- Flu or flu-like symptoms
- Severe stomach pain
- Trouble breathing
- Chest pain
- A concussion
- Side pain
When you first arrive to the ER, a triage nurse will ask you about your symptoms and take some vital signs. Once you have seen a healthcare professional, a registration clerk will get information for your medical record and insurance. Whether you have insurance or are able to pay, you will be medically screened, evaluated and stabilized.
If you have a life-threatening illness or injury, you will be the first to be treated in the ER, followed by seriously ill or unstable patients. All others will be seen in the order that they arrive. We strive to make your time in the waiting room as pleasant and brief as possible.
What to bring with you to the ER:
- List of medicines you take or the actual medicines
- List of known medical allergies
- A copy of results from any recent medical tests
- List of recent medical procedures
- Care preferences or restrictions
- A responsible adult or phone number for someone to contact
Before you are sent home, ask any questions you may have about your care. Make sure you keep all paperwork, discharge instructions and medicines, if you receive any.
If you have a primary care provider listed in your medical record, we will give them a copy of your visit summary. Contact your primary care physician after you visit our ER.
The FastTrack ER at Portsmouth is open daily from 8am to 8pm and is designed to care for less critical emergencies. When your doctor's office isn't open, or you can't get an appointment, our FastTrack ER provides convenient, patient-centered care. Unlike a walk-in clinic or urgent care center, should your emergency become more serious, we can quickly get you the care you need and admit you to the hospital.
Our FastTrack ER is for anyone two years old or older with medical conditions that are not emergencies, but require treatment within 24 hours, including:
- Cough symptoms
- Sore throat
- Back pain
- Bites, stings and allergic reactions
- Burning or infrequent urination
- Constipation or diarrhea
- Suture removal
- Wound checks
- Prescription refills
Pediatric emergency care
If your child is injured or has an acute illness, our pediatric-friendly ER staff is ready and trained to treat even the youngest patient during a medical emergency.
We understand your child has unique needs during a medical emergency, and we want to make sure you are involved in your child's care. Our physicians, nurses and other specialists will communicate and work with you, sharing all test results and treatment plans, so you can make informed decisions about what is best for your child.
If you feel your child requires immediate, emergency care, always call 911 first.