Patient and Family Advisory Council

Partnering with patients, family members and caregivers to continually improve the patient experience

At Portsmouth Regional Hospital, we strive to provide high-quality care, from simple to complex, in a calm and comfortable environment with the goal of providing exceptional experiences for all patients and their loved ones.

To reach and maintain that goal, we need the help of our patients and their families. The Patient and Family Advisory Council (PFAC)  is a small group of volunteers who will work together alongside hospital leadership to address issues facing our patients so that we can learn first-hand how different situations impact the patient experience.

The PFAC will meet quarterly at the hospital to discuss issues that have been brought to the attention of our nurses, providers and ancillary staff, administrators and other colleagues to develop solutions and measurable action plans. They will provide valuable insight, ideas and opinions to help us improve our care delivery, and your care experience.

About the Council

The Patient and Family Advisory Council (PFAC) at Portsmouth Regional Hospital was developed to gain insight, opinions and ideas from those we serve to help us improve patient care and the overall experience for patients and their loved ones.

These advisors play a pivotal role in helping hospital leaders enhance programs and services at our facilities.

PFAC members will:

• Represent the needs and interests of our patients and their families.
• Be expected to share insights and experience in productive ways, and be able to see the bigger picture beyond their own experience.
• Provide hospital leadership with ideas and insight to help us continually improve care and the patient experience.
• Attend and actively participate in quarterly meetings (approximately 2 hours) for a term of 2 years.
• Dedicate additional time outside of meetings for initiatives and projects and to serve as an ambassador for the hospital.
• Attend PFAC orientation.

About our members:

• They will respect diversity and differing opinions.
• They are strong collaborators.
• They care about improving healthcare for others.

Questions? Please reach out to Michelle Dodd at Portsmouth Regional Hospital

Patient and family advisor application form

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I or a family member have been treated at Portsmouth Regional Hospital as an inpatient or received outpatient care within the past two years.*

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Please do not apply- To be eligible to serve as a patient and family advisor, your or a family member must have been treated at Portsmouth Regional Hospital as an inpatient or received outpatient care within the past two years.

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Preferred method of contact*

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What language(s) do you speak?*

We recognize that our patient and family advisors have busy lives. How much time are you able to commit to being a patient and family advisor?*

Less than one hour per month One to two hours per month Three to four hours per month More than four hours per month

As an advisor, you will have the opportunity to work on a range of issues. Which of the following are most interest to you? (Check all of your interest areas.)*

Help improve overall patient expereince. Help develop or review informational materials for patients and family members. Help improve patient safety and the prevention of medical errors. Help improve the patient and family role in care decision-making. Help improve the hospital facilities (for example, patient care areas or family resource room). Help educate or train hospital staff and clinicians. Review procedures and provide input to improve the hospital admission process. Provide input as we implement bedside shift report between nurses. Review procedures and provide input to improve transitions in care (for example, between hospital units or discharge from hospital home). Other issues

Please describe*

The following information will help us get to know you better.

Why do you want to become a patient and family advisor?*

Briefly describe any experience you may have as an advisor, an active volunteer or public speaker.*

If you or a loved one have received care at Portsmouth Regional Hospital, please tell us about your experience. What went well or made a positive impression? What could have been done differently or better?*

Our patient and family advisors reflect the diversity of the patients and families we serve. Share anything about yourself the you think would add to teh diversity of our team of advisors.*

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Portsmouth Regional Hospital
333 Borthwick Ave.
Portsmouth, NH 03801